FAQ

Are your items new or pre-owned?

Every item on LuxuriesCart is pre-owned (used) and one of a kind. Each listing is a single unique piece, described and photographed as it is. Items may show signs of prior use. We do not assign condition grades — the description and photographs are the record of each item’s condition.

How do I know an item is authentic?

Every item is expert-verified before listing, including Entrupy and LegitAPP verification where those tags apply to the item. The product page notes the verification applicable to that item. If a recognized third-party authority determines an item to be inauthentic, our authenticity guarantee provides a full refund including original shipping — claims must be made within 3 months of delivery. See our Returns & Refunds Policy for details.

How much is shipping, and how long does delivery take?

Shipping is via FedEx from China, with rates calculated at checkout by weight, dimensions, and destination. Indicative ranges: Asia $20 – $150 (5 – 8 business days); North America & Europe $30 – $200 (7 – 10 business days); Oceania & Middle East $35 – $200 (10 – 14 business days); Latin America & Africa $50 – $250 (10 – 14 business days). Transit times are estimates, not guaranteed dates. See our Shipping Policy for full details.

Will I have to pay duties or taxes?

Possibly. Shipments are sent DDU (Delivery Duty Unpaid), which means any duties, VAT, GST, or customs charges levied by your country are your responsibility and are payable on delivery. We do not collect them at checkout and cannot predict the exact amount.

Can I return an item if I change my mind?

No. Because every item is a unique pre-owned piece, we do not accept change-of-mind returns or exchanges. Returns are eligible only where the item is significantly different from its description or photographs, has a major undisclosed defect, or is incorrect — and only if you contact us within 14 days of the shipment date, keep the security tag intact, and obtain an RMA before returning anything. See our Returns & Refunds Policy.

What is the security tag?

Each item carries a uniquely numbered security tag. It must remain intact and attached. Removing the tag means you have finally accepted the item, and no return will be accepted after removal.

What payment methods do you accept?

We accept PayPal and major credit/debit cards at checkout.

How can I track my order?

Once your order has been handed to FedEx, tracking information is provided so you can follow its progress.

What happens if the item I want sells out?

Each item is one of a kind, so once it is purchased it cannot be reordered or replaced with an identical piece. Sold-out items are marked out of stock. If an item sells out while your order is being placed, we will notify you and refund any payment taken.

How do I contact you?

Email us at info@luxuriescart.com, including your order number and the item’s SKU if your question concerns an order. Our company details are on the Contact Us page.