Refund policy

At Luxuries Cart, we take pride in offering premium serving trolleys, bar carts and home furnishings. we want you to be completely delighted with your purchase. If you are not entirely satisfied, we are here to help.

RETURN WINDOW

  • You have 30 days from the date you receive your order to request a return.
  • To be eligible for a return, your item must be unused unassembled, in its original condition and in the  original packaging will all protective materials, hardware and documentation intact.

HOW TO INITIATE RETURN

  • Contact Us: Email our customer and support team at info@luxuriescart.com with your order number, receipt or proof of purchase and the reason for your return.
  • Review & Approval: Once your request is reviewed, we will send you a return authorization along with detailed instructions on where and how to send your  package.
  • Ship the Item: Package the item securely. Items sent back without prior authorization will not be accepted.

DAMAGE DEFECTIVE OR INCORRECT ITEMS

Because our inventory includes delicate glass, mirror and metal craftsmanship we urge you to inspect your delivery immediately upon arrival.

  • Reporting Period: If your item arrives damaged, defective or incorrect, please notify us within 48 hours of delivery at info@luxuriescart.com
  • Required Details: Include clear photo or video evidence showing the damage to the item as well as the outer shipping box

REFUNDS & PROCESSING

  • Inspection: Once your returned item is received at our warehouse our quality control team will inspecct it.
  • Approval: We will notify you via email regarding the approval or rejection of your refund.
  • Payout: If approved your refund will be processed to your original payment method within 5-7 business days. 

NON RETURNABLE ITEMS & EXECPTIONS

The following items cannot be returned:

  • Items marked as final sale or purchased during custom clearance promotions.
  • Gift Cards

EXCHANGES

The fastest way to ensure you  get what you want is to return is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

CONTACT US:

If you have any questions or need assistance with a return policy, please reach out to us:

Support Email: info@luxuriescart.com